How Refunds Work
Notems connects buyers and sellers and may provide tools that help them complete transactions. Unless otherwise stated for a particular purchase, the seller is responsible for the goods or services being offered and for establishing and honoring their refund policy.
Before making a purchase, review the seller's refund policy. For transactions processed through Notems commerce tools, additional payment, refund, or buyer-protection terms may apply and will be disclosed as part of the transaction.
If a seller doesn't honor their stated refund policy, sells defective or illegal goods, or otherwise violates Notems' policies, let us know. We may review the situation and take appropriate action, including restricting or removing the seller's account. Depending on how the transaction was processed, refunds may be handled by the seller, the payment provider, or through tools provided by Notems. Payment providers may retain processing fees or impose dispute charges. These third-party costs ordinarily remain the seller's responsibility, subject to provider terms and applicable law.
If You're Selling a Physical Good
Ship using a courier that provides buyers with a tracking number, regardless of your or the buyer's location. For sales over $500, we recommend shipping insured. If you and the buyer are local and choose to complete the sale in person, get a signed bill of sale confirming the transaction, in case a dispute arises later.
If You're Selling a Service
Shipping and tracking requirements don't apply. We recommend agreeing on the scope, delivery, price, and refund terms with your client before work begins, and keeping a record of that agreement in case questions come up later.
If You're Selling a Digital Product
Clearly describe what the buyer will receive, including the format and any requirements for using it. Because digital products may be delivered immediately, sellers should clearly state their refund policy before purchase. Digital sellers subscribe to an optional monthly hosting plan. The seller remains responsible for payment-provider fees and refund obligations. A buyer's product refund does not automatically refund the seller's monthly hosting subscription or separately purchased video streaming capacity. Applicable subscription cancellation and refund terms will be shown before purchase.
Prepaid Video Streaming Packs
Sellers may buy optional prepaid video streaming packs (25 GB for $2.99, 100 GB for $5.99, 250 GB for $9.99) through PayPal. Packs are one-time purchases, do not renew automatically, and expire 12 months after purchase. Viewers are never charged for streaming.
Streaming that has already been delivered is used and cannot be returned. If a pack purchase is refunded, the unused part of that pack is removed from the seller's balance; streaming already used is not refunded. If a payment dispute is opened on a pack, the remaining balance of that pack is placed on hold until the dispute is resolved. If the dispute is decided in the buyer's favor, the unused balance is removed; otherwise it is released. A pack that has expired is not refundable. A refund of a buyer's product purchase does not refund a seller's pack.