A Trauma-Informed Approach to Library Services
A Trauma-Informed Approach to Library Services
Tolley, Rebecca
product information
Condition: New, UPC: 9780838919811, Publication Date: Wed, July 1, 2020, Type: Paperback ,
join & start selling
description
2

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning

  • the six key principles of trauma-informed care;
  • characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers;
  • how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests;
  • delivery models that empower patrons;
  • advice on balancing free speech on campus with students' need for safety;
  • how appropriate furniture arrangement can help people suffering from PTSD feel safe;
  • guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and
  • self-assessment tools to support change toward trauma-responsive library services.
reviews

Be the first to write a review

member goods

No member items were found under this heading.

notems store

Men on Horseback: The Power ...

by Bell, David A.

Hardcover /Hardcover

$22.50

After the Rain

by Howell, Shelby

Paperback /Paperback

$14.24

Oxford International Early Years 4

by Gibbs

Paperback /Paperback

$8.99

listens & views

YEARNING

by KOPPELL,MARIE CARMEN

COMPACT DISC

out of stock

$16.49

NOX LUCIS THE NIGHT OF ...

by VOX SILENTII

SUPER-AUDIO CD

out of stock

$21.25

YOU'RE BARKING UP THE WRONG ...

by WOODY,DON

COMPACT DISC

out of stock

$15.49

SUPER SIZE SEVEN

by SUPER SIZE SEVEN

COMPACT DISC

out of stock

$8.75

Return Policy

All sales are final

Shipping

No special shipping considerations available.
Shipping fees determined at checkout.