Everyday communication works, until it doesn't. When emotions escalate, talk can quickly turn into an argument. Growing frustration can lead to words weaponized to hurt--all to prove one's point. There is a better way. This concise volume takes a realistic look at the language that moves disagreements into a discussion without argument, whether at home or work. The skills presented protect you in a straightforward way by defusing, clarifying, and discussing differences when they arise.