Work-related stress currently costs the United States economy $300 billion a year. Modern businesses prioritize technical training, yet the true success of a business has little to do with the hard skills taught at business school and much more to do with the emotional intelligence of its employees.

This book examines the roots of our problematic behavioral patterns in the workplace and addresses how we can overcome them. The skills discussed range from giving honest feedback to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods impact on how we deal with colleagues, and how to speak so that others will listen.

• A PRACTICAL GUIDE TO EMOTIONAL INTELLIGENCE AT WORK
• EXPLORES TWENTY KEY SKILLS: such as giving feedback, responding to criticism, and communicating effectively.
• INFORMATIVE FOR INDIVIDUALS AND BUSINESSES ALIKE
• INFORMED BY RESEARCH FROM THE SCHOOL OF LIFE BUSINESS: who deliver in-house training for clients including: Facebook, The Financial Times, Google, Havas Media, Nike, and Sony Music.