Condition: New,UPC: 9781508651154,Publication Date: Wed, June 1, 2016,Type: Paperback ,
description
2Customer Experience 365 provides daily advice, guidance and insight to anyone who deals with customers (internal or external) on a regular basis. Filled with insight and humor, Customer Experience 365 reminds us of the key enablers of great service: empathy, listening, genuine care and most of all quick action.