Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions.

Conversations made easier:

- Benefit tier explanations- Non-covered benefits and why- Co-payment calculations and collections- Secondary insurance conversations- Write-off confusion and ethics- Premier and Preferred explanations- And more...

What people are saying about the book:

"I loaned my client a copy and she used it on a patient call. She was able to get them to stay with the practice even though they were out of network " - Susan Leckowicz, CEO of Dentalcoaches.com

"This is an excellent book for dentists and team members that want to master insurance systems in their practice. It's easy to read and understand. Filled with helpful information "- Sandy Pardue, Director of Consulting, Classic Practice Resources

"I just read Teresa Duncan's book, "Moving Your Patients to YES " and it's officially on my list of "must reads" for progressive dental teams. It's not what you say, but how you say it when it comes to insurance conversations and Teresa is a master at this "-Bonnie Hixson, President, Hixson Media

"I think that every new dental employee should read this book as part of the hiring process. Helps to get the team members in the right mindset. Priceless "- Laura Hatch, Owner of Front Office Rock