0Why is it that some businesses nail the customer experience, while others miss it completely? Healthcare providers are no exception. Much of the current anger about the state of healthcare can be traced back to a poor patient experience.Beyond Bedside Manner redefines the doctor-patient relationship in ways that create significantly more value for everyone in the chain of care. This includes the patient, the doctor and the practice. Grounded in lessons from the marketplace, this book is organized around six critical drivers: - Profession: What business are you in? - Patients: What do patients really want? - People: Who is on your team?Place: Does your environment work for or against you? - Place: Does your environment work for or against you? - Promotion: How do you build awareness that's sustainable? - Price: Where do fees fit in the decision-making process?Learn what author Shareef Mahdavi has learned from decades of working with doctors and their teams. Take the time to find how to build the modern practice by creating a memorable patient experience that will exceed expectations. Printed in the United States of America.Cover and Layout Design: Story Seven PublishingFirst-line Editor: Kennedy Mahdavi Primary and Proofreading Editor: Alyssa Tschirgi