Wrestling with Difficult Stakeholders offers practical, validated techniques that all employees, from recent graduates to experienced managers, can apply to their interactions with a range of difficult people in their businesses and lives.

The ability to deal with difficult stakeholders is essential when interacting with others in the workplace. It's important to identify the reasons why we find them difficult and explore our response to them.

In this interactive handbook, you will learn practical strategies for dealing with difficult stakeholders, outraged people and those demonstrating emotional distress, including communication techniques, empathy and body language. This will help you to be assured and effective whenever you face them and will give you more confidence in any situation.