6TURNING OPERATIONAL CHALLENGES INTO ORGANIZATIONAL SUCCESS After a "must-read" introduction--highlighting author Edwin Bosso's fascinating early life spanning various parts of the globe--and a foreword from Kellogg Company SVP of Global Supply Chain Alistair D. Hirst, the author presents a thorough two-part process for transforming your company. In Part I, Bosso makes the case for a transformation while addressing the many roadblocks and obstacles that often thwart the process. He then proceeds to lay the foundation, emphasizing management systems and the need for deliberate behaviors to create the strong business culture necessary to succeed. In Part II, the author takes you through the execution phase of the process, explaining how to define the scope of the transformation program, track appropriate metrics, measure the financial benefits, and manage the important emotional journey of the people involved. In the end, you will walk away with a deep knowledge of the change management model and concepts that the author has employed in some of the world's most successful organization.